Terms & Conditions

WEBSITE DISCLAIMER: Welcome to peacockmillinery.com.au (the “Website”). The Website provides you with an opportunity to browse and purchase various products and services that have been listed for sale through the Website (the “Product”). The Website provides this service by way of granting you access to the content on the Website (the “Purchase Services”). 

The Website is operated by Peacock Millinery Pty Ltd (CAN 642 006 942). Access to and use of the Website is provided by Peacock Millinery. Please read these terms and conditions (the “Terms”) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Purchase Services immediately. 

Peacock Millinery has made every reasonable effort to ensure that the content of this Website is accurate and up-to-date. All information contained on the Website is subject to change or update without notice.

Peacock Millinery accepts no liability or responsibility for any loss or damage occurred because of any information available from this Website, sites linked to this Website or sites whose links are provided by this Website.

SECURITY & PRIVACY POLICY: Peacock Millinery has taken reasonable steps to ensure your personal information collected through the Website, email, forms, phone, SMS, social applications (ie Instagram and Facebook), communication, is kept secure and not misused.

The types of personal information collected may include your name, address, phone number, email, social media information, information connected with competitions, promotions, surveys and questionnaires, and any other information provided by you. 

The purposes of any personal information held by Peacock Millinery is for record keeping and optimising our services and information to you as a customer. Your details will not be sold or forwarded to any third parties without your consent.

Requests to access, update or correct your personal information can be sent to peacockmillinery@live.com  

Payment details such as credit card numbers are not stored by Peacock Millinery or the Website. Peacock Millinery uses secure third party encrypted payment systems (Square ® and Paypal ®) to process credit card payments.

Peacock Millinery may collect personal information when you access the Website through 'cookies' or other analytic tools. Cookies are small data files used to analyze traffic and improve your experience. They store information on your computer or mobile device. You may opt to disable cookies in your web browser.

PURCHASE AGREEMENT: Stock issues, payment system errors or technical glitches can happen from time to time. No agreement is formed with a customer until an order for Products has been accepted and processed (including all funds being received), and an order confirmation has been sent. In an event that Products are unavailable or unable to be made, we will contact you to arrange an agreeable alternative or organise a full refund.

CUSTOM ORDERS and MADE TO ORDER SERVICES (“Order Services”): Order Services generally have a 2-6 week wait-to-wear period (not including postage). Bookings are made through the Website.  During busy periods, Order Services may be limited due to services being booked out. All bookings require the full deposit to be paid upfront at the time of booking. All deposits are non-refundable. The balance, full payment of order, is required upon the design of your order being confirmed.  

BOOKINGS - Bookings for Order Services are a first in first served basis. Order Services can be booked up to 12 months in advance, allowing you time to organise an outfit knowing your booking is secure. Choose a date that is at least 4 weeks (plus any shipping time) from when you would like to receive the order. No design consultations need to occur until closer to the booking. The Design Consultation booking should be booked a minimum of 1-2 weeks before your Made to Order booking, to allow for any special order materials. Clients must provide their contact details and order requirements to Peacock Millinery via the Online Form, prior to the Design Consultation and before their Made to Order Booking start date.

Rescheduling of bookings will be considered where possible and if requested at least 2 weeks prior to the booking. Failure to reschedule or adhere to the terms and conditions will result in cancellation of booking.

DESIGN - As the designer, Peacock Millinery reserves the right to decline, alter or make changes to a design. Your design requirements will be discussed in the design consultation. It is encouraged to leave the designing to my many years of experience. You are welcome to provide any specific fabrics or details you feel will best suit your needs.  

ALTERATIONS / ADDITIONAL SERVICES - Varying/adding to a design will incur additional costs and may delay your order timeframe. The design consultation is the allocated time for discussing the design. Any further design consultations or communications regarding changes to your order will incur additional service fees, to be paid before collection/delivery of order. 

IMAGES, ARTWORK & SOCIAL MEDIA - All designs, artwork and images produced are owned by Peacock Millinery. Peacock Millinery participates in social media promotions. By using the Made To Order Service you acknowledge that ‘work in progress’ and final product pictures of your product may be uploaded to Peacock Millinery social sites from time to time at Peacock Millinery’s discretion. You may publish to your social applications any Peacock Millinery artwork or images used as part of providing the Made To Order service, and we ask that you credit Peacock Millinery. Peacock Millinery reserves the right to require you to remove any images, posts or accreditation.

PAYMENT: All prices are in Australian Dollars (AUD) and do not include GST. Shipping costs are calculated during website checkout or at final payment. Peacock Millinery reserves the right to change the displayed prices on the Website without prior notice.

Methods of payment accepted through the Website are Visa, Mastercard, and American Express via Square payment system, and PayPal.

Methods of payment accepted for Order Services are Direct Deposit bank transfer, Visa, Mastercard, and American Express via Square payment system, and PayPal. 

REFUNDS: A refund will only be considered if the Product is found to be faulty. Each Product is handmade and inspected for any faults upon dispatch. If you believe the Product to be faulty please contact us within 3 days of receiving the goods to make a claim. Each claim will be considered on a case by case basis. Remedy options of repair, replacement or refund will be considered on case by case basis. Refunds will not be given if you simply change your mind, decided you did not like the purchase, no longer meets your requirements or have no use for it. 

All deposits for Order Services are non-refundable. 

SHIPPING: Products will be processed in 1-2 business days after payment has been received (excluding public holidays). Express shipping is generally used. Orders are tracked. It is the purchaser’s responsibility to provide the correct information including delivery address. 

Shipping costs are based on the packaging requirements of the item and are calculated at checkout. A box is supplied with the hat to ensure safe delivery (a shipping box will be used for all posted items instead of a collapsible hat box). The shipping provider is chosen by Peacock Millinery. Peacock Millinery accepts no liability or responsibility for any delay, loss or damage sustained during shipping. 

International – It is the purchaser’s responsibility to pay any customs duties, tax, general sales tax, value added tax or import tariffs that may be assessed as required by the customs authorities of the importing country.  Peacock Millinery accepts no liability or responsibility if you are required to pay any of these fees or if your order is opened or delayed by customs. 

COPYRIGHT: The content of this Website is the property of Peacock Millinery. All designs, artwork and images are owned by Peacock Millinery, unless otherwise specified. Peacock Millinery reserves the right to distribute, display or use its content how it sees fit. Partial or full reproduction and distribution of any material of this website are prohibited. 

PRODUCT DISCLAIMER: Peacock Millinery sells handmade Products. Where a Product is not a ‘one off item’, or a customer has requested the replication of a Peacock Millinery Product, some variations between pieces may occur. This reflects the fact that the Product is handmade. It is also important to note, as a lot of the materials used in our designs are natural products, some variations and imperfections do occur and are beyond our control. Products featured on the Website are displayed as accurately as possible, however, please note that colours may appear darker or lighter in certain areas due to factors such as lighting and editing, and screen resolution/display.

CUSTOMER SERVICE: If you have any questions or feedback regarding our Website, Products or services, please send to peacockmillinery@live.com