Terms & Conditions

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WEBSITE DISCLAIMER: Welcome to peacockmillinery.com.au (the “Website”). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the “Products”). The Website provides this service by way of granting you access to the content on the Website (the “Purchase Services”). 

The Website is operated by Peacock Millinery Pty Ltd (CAN 642 006 942). Access to and use of the Website is provided by Peacock Millinery. Please read these terms and conditions (the “Terms”) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Purchase Services immediately.  

Peacock Millinery has made every reasonable effort to ensure that the content of this Website is accurate and up-to-date. All information contained on the Website is subject to change or update without notice.

Peacock Millinery accepts no liability or responsibility for any loss or damage occurred because of any information available from this Website, sites linked to this Website or sites whose links are provided by this Website.

PURCHASE AGREEMENT: Stock issues, payment system errors or technical glitches can happen from time to time. No agreement is formed with a customer until an order has been accepted and processed (including all funds being received), and an order confirmation has been sent. In an event that a Product or order item is unavailable or unable to be made, we will contact you to arrange an agreeable alternative or organise a refund.

CUSTOM, BESPOKE OR MADE TO ORDER SERVICES (“Custom Orders”): Custom Orders generally have a 2-6 week wait-to-wear period (not including postage). A $50* non-refundable deposit is required at the ordering stage to secure the booking and begin the design process. A full refund of the deposit may be considered if the service is cancelled up to 2 weeks out from the booking and if no design consultations have occurred.  

Orders are only secured once the deposit fee is paid and the Custom Order Form has been filled out and returned.  As this is a service, a time slot in the Peacock Millinery bookings schedule will be allocated for making each item ordered. If a client cannot achieve their allocated time slot, by not providing the necessary information required in order for Peacock Millinery to provide this service, rescheduling may not be an option due to Peacock Millinery's other commitments and the order may be cancelled at Peacock Millinery's discretion subject to the Terms.    

Varying or adding to a design after it has been agreed upon, may incur additional costs.  

*Specialty orders may require a larger deposit amount upfront. This will be discussed with you prior to you committing to the custom order service.

PAYMENT: All prices are in Australian Dollars (AUD) and do not include GST. Shipping costs are calculated during checkout or at final payment. Peacock Millinery reserves the right to change the displayed prices on the Website without prior notice.

Methods of payment accepted through the Website are Visa, Mastercard, and American Express via Square payment system, and PayPal.

Methods of payment accepted for Custom Orders are Direct Deposit bank transfer or Visa, Mastercard, and American Express via Square payment system, and PayPal. 

REFUNDS: A refund will only be considered if the Product is found to be faulty. Each Product is handmade and inspected for any faults upon dispatch. If you believe the Product to be faulty please contact us within 3 days of receiving the Product to make a claim. Each claim will be considered on a case by case basis. Remedy options of repair, replacement or refund will be considered on case by case basis. Refunds will not be given if you simply change your mind, decided you did not like the purchase, no longer meets your requirements or have no use for it. 

SHIPPING: Products will be processed in 1-2 business days after payment has been received (excluding public holidays).  Shipping costs are based on the packaging requirements of the item and are calculated at checkout. Express shipping is generally used on all items with a total shipping weight of under 1kg. All orders are tracked. 

It is the purchaser’s responsibility to provide the correct information including delivery address. A box is supplied with the hat to ensure safe delivery (a shipping box will be used for all posted items instead of a traditional hat box). The shipping provider is chosen by Peacock Millinery. Peacock Millinery accepts no liability or responsibility for any loss or damage sustained during shipping. 

International – It is the purchaser’s responsibility to pay any customs duties, tax, general sales tax, value added tax or import tariffs that may be assessed as required by the customs authorities of the importing country.  

COPYRIGHT: The content of this Website is the property of Peacock Millinery. All designs, artwork and images are owned by Peacock Millinery, unless otherwise specified. Peacock Millinery reserves the right to distribute, display or use its content how it sees fit. Partial or full reproduction and distribution of any material of this website are prohibited. 

PRODUCT DISCLAIMER: As Peacock Millinery sells handmade Products, where a Product is not a ‘one off item’, or a customer has requested a replication of a Peacock Millinery Product, some variations between the photo image and your piece may occur. This reflects the fact that the Product is handmade. It is also important to remember, as a lot of the materials used in our designs are natural products, even though the highest quality products are sourced some variations and imperfections do occur and are beyond our control. Products featured on the Website are shot under natural lighting and are displayed as accurately as possible, however, please note that colours may appear darker or lighter in certain areas due to screen display, lighting and editing.

CUSTOMER SERVICE: If you have any questions or feedback regarding our Website, Products or services, please send to peacockmillinery@live.com